Layaway Plan

We know how it is to find the guitar of your dreams when you least expect.  With so many excellent hand-crafted instruments in stock, this can happen to visitors when least expect.  Of course our extended term layaway plan is open to our online website visitors, both local and international.

So for those of you who want to secure a purchase immediately, even if your budget isn’t quite ready, we offer a 90 day layaway plan so that special guitar doesn’t get away.

You can purchase any new, pre-owned instrument, or amplifier in stock with an initial deposit of 25%, and take a full 90 days to complete your purchase (or less time, if you wish to pay it off early) - With no additional fees or interest.  Once your initial deposit is received, your instrument will be removed from inventory display, stored safely in its original case, and marked as reserved on our website.  Upon receipt of your final payment, we can immediately arrange shipping to you.  Here's how it works:

 

Layaway Deposit = 25% of Purchase Price
1st Payment (30 days) = 25% of Purchase Price
2nd Payment (60 days) = 25% of Purchase Price
3rd Payment (90 days) = 25% of Purchase Price

 

Please note, as we are taking the instrument ‘off the market’, your initial deposit is non-refundable should you elect to not complete your purchase.  Please don’t hesitate to call and discuss our layaway plan, should you have questions or need to make special arrangements that will work best for you.

Why do you stock so few brands of instruments?

We feel our core signature brands collectively represent the very finest bench-built instruments presently available in the “medium” production range (300 to 1800 instruments annually).  In becoming more familiar with the comprehensive & extensive list of models offered, together with their individual voicing characteristics, we are able to draw upon each builder’s resources to offer literally hundreds of different model guitars, at the highest level of master craftsmanship & materials, for practically any playing style or purpose.

Perhaps biased in our goals, we believe that limiting our focus to a small number of select brands allows us to become intimately familiar and specialized in the individual design philosophy of each master luthier, from the evolution of their processes to their daily procedures.  By devoting our entire staff & business resources to just a handful of core brands, we believe each member of our team can best serve our responsibilities as an authorized dealer, and in turn bring value to each individual customer.

In this endeavor Artisan Guitars is able to offer a broader inventory selection for each coveted brand, and we hope the best selection of custom instruments for you to choose from.

“Mass-Production vs. individually bench-built instruments”

In the past several years, the most well renowned production style builders have contacted us with offers to represent their companies.  While perhaps enticing to consider, it would seem to require an exhaustive effort to attempt provision for a superior level of service with any one of these brands.  We also find these larger companies have business objectives & needs which do not directly align with ours.

Our clientele have very specific needs, each in search of instruments that offer superior responsiveness, who seek the highest standards of workmanship and finish quality.  They desire sonic excellence & playability, without the risk of searching dozens of instruments to find the single instrument which meets these standards.  We have found these needs are best served through bench-built construction, where each wood set is hand selected, and each instrument individually voiced for maximum performance.  These are the heirloom instruments our grandchildren will be playing 50 years from now.

“Bench-built medium production range vs. boutique builders”

We strongly support the ongoing study of lutherie, and have great admiration for the dedication of individual builders at all skill levels.  Over the years, many of today’s finest boutique builders interned under the skilled hands of master luthiers Richard Hoover, Dana Bourgeois, & Bill Collings.

For clients who seek the personal attention & direct interaction with an individual builder, we recommend drawing upon the resources of dozens of builders within the marketplace who work directly with the public (as opposed to a dealer network).  We have observed that those who are successful in this endeavor also similarly enjoy working directly with the individual player.

Artisan Guitars, defined…

Ultimately our goal is to match your needs and skills with the instrument that will best satisfy your expectations.  We offer an exhaustive amount of personal attention to each customer to achieve this goal.  Our promise is to answer every question to the best of our knowledge, and spare the typical salesmanship practices of the marketplace.  In most instances our efforts lead to rewarding, long term personal relationships with musicians all around the world.

These statements best define our culture, and who we are!  If you are looking for hallmark customer service, honest advice combined with a high level of expertise, you’ve come to the right place.

Website Errors and Typos

Artisan Guitars does not accept liability for incorrect spelling, printing errors (including prices), incorrect manufacturer’s specifications or changes, or grammatical inaccuracies in any product included in the Artisan Guitars website. Prices subject to change without notice.

Privacy

Artisan Guitars will never trade, share, sell, or release any of your personal information to anyone without your permission. We do not send unsolicited emails or spam.

Return & 3 Day Approval Policy (US purchases only)

We appreciate your decision to purchase an instrument from Artisan Guitars. It is our goal to assist you in avoiding an impetuous purchase, to ensure you are totally satisfied with your purchase (as much as is possible, prior to actually playing it).

Our staff is trained to spend an extensive amount of time discussing your playing style, the type of music intended for your new instrument, as well as other instruments in your present collection.  Our crew has broad experience in discussing instrument design elements, from string spacing to tone woods, and everything in between.

We also work hard to ensure that all products are accurately described on our website and we take utmost care in preparing all products for shipment. These elements combined have created our hallmark customer service, all in an effort to make your purchase experience both enjoyable, free of sales pressure & worry!

Our "3 Day Approval" period offers you a full 3 days to play your new guitar, mandolin, or ukulele in the comfort of your own home or studio.  (During inclement weather, this trial period may be extended a full 24 hours upon request.  Provided your local weather is severe, it might be best to wait a full 24 hours to allow the instrument to acclimate slowly from extreme temperatures).  Amplifiers, sound systems, and electronic equipment is non-returnable.

If your purchase is not as you imagined, you should notify us of your intent to return it within 72 hours of receipt - for a full refund of your purchase price, less out-bound shipping expense. We have no hidden fees, and do not charge a restocking fee.  Our conditions are simple:

- You must 1st call to obtain an RA # (return authorization) prior to return.

- Your return must include all the original packaging and equipment which shipped with your purchase.

- All items must be in original salable condition and deemed "as new" upon return, subject to our inspection standards.  As we feel our trial period and return policy is generously decided in favor of the customer, we cannot emphasize enough the instrument must be clean from any playing marks, with no sign of wear / damage, regardless of how minor.

- Return shipping (and insurance) must be prepaid at the buyer's expense.  In the event of damage during return shipping we can not refund your payment, and you will need to file a claim with your shipper.

Allow 7 to 10 business days to process your return, which includes sufficient time for safe shipping & inspection of the instrument, then we can refund your full purchase price, (less actual our shipping costs).

Note: This return policy does not apply to custom ordered instruments.  This policy does not apply to international orders / purchases - international purchases for our instruments are non-returnable.