Contact Artisan Guitars to get total charges including shipping and bank details before attempting to send a wire transfer. Artisan Guitars reserves the right to refuse the payment or charge extra if your bank charges fees to our account that are incurred upon our receipt of the transfer. Please consult your bank for their procedures regarding wire transfers.
Orders will be shipped as soon as the wire transfer is received.
Our shopping cart is fully integrated with paypal. Simply choose paypal during checkout and you will be directed to Paypal.com to complete your payment.
Contact Artisan Guitars to obtain / verify total charges including shipping before attempting to send payment. Artisan Guitars will only accept bank-issued or Western Union money orders. All other money orders will be returned to the sender, without exception. The money order should be made out to Artisan Guitars and payable in US Dollars for the amount of the order plus shipping charges (and taxes if you reside in the state of Tennessee). Send the money order to:
Artisan Guitars
Suite 11-GG
230 Franklin Road
Franklin, TN 37064 USA
Orders will be shipped as soon as the bank-issued or Western Union money order is received.
The name and address of where the order is being shipped to must match the name and address of the credit card owner. The issuer of the card will be contacted to verify that the name, address, and card number match. In most cases this process is instantaneous, however, if the card issuer does not respond with a verification within 7 days after placing the order, you will be contacted and given other options for payment. After credit card payment is verified, your order will be shipped. If orders are to be shipped to a different address than the one associated with your credit card, we would prefer that you pay with PayPal or money order instead.
Artisan Guitars is pleased to accept international orders; however, please read the following information before you place your order.
Our online website shopping cart will not accept credit card orders for international purchases. Our payment preference for 1st time international purchases is a bank wire transfer (please see “Paying by Wire Transfer” below). Credit card orders will not be accepted by phone, as we cannot positively verify details with international bank cards.
Orders outside the continental US will incur shipping costs. Please note, our shipping calculator may not include all fees at the time of purchase. You will be sent a separate electronic invoice for actual shipping costs when your order is processed. Your order will be shipped upon receipt of payment for shipping expense.
International orders are subject to customs duties & VAT fees upon arrival in the destination country.
All shipments are fully insured for the full purchase amount, for your safety & security. For this reason, we are unable to reduce the declared value of your purchase to circumvent these fees.
If you have any questions, please contact us.
For customers in the United States, Visa, MasterCard, and Discover are accepted for online or phone orders. We also accept PayPal and bank-issued or Western Union money orders for non-credit card orders. Personal checks are NOT accepted.
