Voice of the Customer

Taylor Grand Auditorium for Joe in Colorado

Dear Artisan Guitars,

I have never purchased a used guitar "sight unseen, online" and certainly not one as expensive as this one...

I spoke to Rick and explained my concerns, he assured me that he was more than happy to take as much time as I needed for me to be comfortable with making a decision. Rick assured me that the Taylor was in "excellent condition" and that he was certain that I would be happy with my purchase. If not, Artisan Guitars has a return policy.

Santa Cruz Style 1 - Review

Hi Bill. I wanted to get back to you with my feedback on my Santa Cruz Guitar Company Style 1 and my experiences in general with Artisan Guitars.

First the Style 1. Wow! Stunning appearance and wonderfully warm, lush, and liquid voice. As with all of my other custom build experiences with you, Artisan Guitars has been a wise and responsive guide in translating my at times fuzzy vision into a precise reality that is both visually beautiful and sonically rewarding.

National Estralita Deluxe Cutaway - Review

Ellie, Eric, and Bill -

I thought I'd address this note to all three of you, as each of you played a roll in my purchase of the Estralita. My apologies for the delay in writing; life's provided more playing time, a very good thing!

Collings City Limits Deluxe - Customer Review

Hi Keith,

The CL made it here. Just want to say that this CL is, without a doubt, the best electric I’ve ever played or owned.

Over the past 15 years, I’ve bought and sold a couple of PRS’s, Fender Custom shop strats. (my current strat style is a Don Grosh. A keeper). Now I have my LP style in the CL. I’m just blown away. Hats to you guys for carrying such a great product!

D.T. / Westlake, TX

DR.Z Cure - Customer Review

Hello Bill and Ellie,

I wanted to give a quick review of my new Dr. Z Cure. I immediately compared it with a friend’s Dr Z Maz 18.

Product knowledge is paramount to excellent customer service!

I've been in your store twice prior to today and was impressed with the staff, inventory and layout, but I'd not purchased anything until today.

I was in there on Saturday after visiting the Amigo Guitar Show and was totally captured by the Maton Custom Shop Messiah EM100 808 Spruce/Rosewood model.

I came back today and tried every Maton cutaway model you had in stock twice and realized that the Messiah was the one.

I wish to commend you on your salesman, Keith Cypert. His manner, attentiveness and product knowledge were all excellent.

Collings OM2HA T Traditional Model - Customer Review

Dear Bill,
I received the OM2 Traditional Friday Afternoon. Opened it Saturday and once again, so professionally packed that there were no issues at all! It took me over a half an hour to get the guitar out of the new Collings case.

I was mesmerized by the case itself. The attention to detail, the latches, the quality, the lack of folds in the fabric or cover was very very impressive. It seemed the case was built around the guitar!

Collings OM2HA T Traditional Guitar

Maton 808 Satin Box

Maton Custom Shop Guitar: Review

A seasoned player shares his unsolicited first hand view of the Maton Custom Shop 808 Satin Box...

"I could go on at length about the Maton! A small bit of back story: I had a chance to speak with Adrian Legg after a performance late last year and I ventured that I was gravitating to smaller bodied guitars, although I'll never give up my '53 D28 (The Maton being smaller than either the Bourgeois or an OM).

Maton Custom Shop Guitar

National Style 1

Hi Eric,

I just wanted to let you know that the guitar arrived safely today, exactly on schedule. It is amazing! I’m delighted with it, as you can see. Thanks so much again to you and the team at Artisan. I’m hoping to come visit in person before too long!

Best wishes,


Review: Waterloo WL-14 Ladder Braced by Bill Collings

Dear Bill & Ellie, The Waterloo is everything I expected it to be -- and the sound from the ladder bracing is perfect for finger style blues and ragtime. Thanks so very much for making this happen; your incredible knowledge, professionalism, and friendliness, and the quality of the builders you represent, are why I keep coming back for all my guitar needs -- after purchasing five guitars from your shop, I continue to be amazed and appreciative at what a great experience it always turns out to be.