Dependability, quality, and integrity are words to measure the efforts of our Crew when interacting with clients, as well as in actions representing our builders and their products. Unfortunately, customer support in our industry can be quite average, based on direct experience relayed to us from customers. Buyers shopping for product online genuinely need & deserve expert assistance, in terms of solid answers to basic questions, instead of conjecture or salesmanship. This is the fundamental difference between the average guitar dealer in today's marketplace and those dealers who have built a reputation on providing strong customer service.
Artisan Guitars has built a unique reputation. With great respect for our builders, we have gained vast experience in exploring what they do best, and often push the envelope on new design elements by partnering with them on custom orders. That experience is put to use in providing expert advice for clients, overcoming the worry and concern about ordering a custom guitar where we have spent many days (even weeks) in consultation with the customer & builder. The pay off is in the extraordinary comments found here, where after all the counseling and months of waiting, the guitar exceeds the buyer's expectation. The reasons we work so hard to get it right are found in the words from buyers who trust our experience, words which are the Voice of the Customer.