Voice of the Customer

Product knowledge is paramount to excellent customer service!

I've been in your store twice prior to today and was impressed with the staff, inventory and layout, but I'd not purchased anything until today.

I was in there on Saturday after visiting the Amigo Guitar Show and was totally captured by the Maton Custom Shop Messiah EM100 808 Spruce/Rosewood model.

I came back today and tried every Maton cutaway model you had in stock twice and realized that the Messiah was the one.

I wish to commend you on your salesman, Keith Cypert. His manner, attentiveness and product knowledge were all excellent.

Collings OM2HA T Traditional Model - Customer Review

Dear Bill,
I received the OM2 Traditional Friday Afternoon. Opened it Saturday and once again, so professionally packed that there were no issues at all! It took me over a half an hour to get the guitar out of the new Collings case.

I was mesmerized by the case itself. The attention to detail, the latches, the quality, the lack of folds in the fabric or cover was very very impressive. It seemed the case was built around the guitar!

Collings OM2HA T Traditional Guitar

Maton 808 Satin Box

Maton Custom Shop Guitar: Review

A seasoned player shares his unsolicited first hand view of the Maton Custom Shop 808 Satin Box...

"I could go on at length about the Maton! A small bit of back story: I had a chance to speak with Adrian Legg after a performance late last year and I ventured that I was gravitating to smaller bodied guitars, although I'll never give up my '53 D28 (The Maton being smaller than either the Bourgeois or an OM).

Maton Custom Shop Guitar

National Style 1

Hi Eric,

I just wanted to let you know that the guitar arrived safely today, exactly on schedule. It is amazing! I’m delighted with it, as you can see. Thanks so much again to you and the team at Artisan. I’m hoping to come visit in person before too long!

Best wishes,


Review: Waterloo WL-14 Ladder Braced by Bill Collings

Dear Bill & Ellie, The Waterloo is everything I expected it to be -- and the sound from the ladder bracing is perfect for finger style blues and ragtime. Thanks so very much for making this happen; your incredible knowledge, professionalism, and friendliness, and the quality of the builders you represent, are why I keep coming back for all my guitar needs -- after purchasing five guitars from your shop, I continue to be amazed and appreciative at what a great experience it always turns out to be.

Artisan Guitars Review

Hi Eric,

Thank you so much for everything you did in the last few months as I bought the Weber Octar. Truly outstanding service every step of the way.

You gave me the "million dollar" service by answering every question by email and phone. I am so impressed that you went the extra steps to record the instrument for me (this made it possible for me to buy with confidence all the way from Spokane Washington!) I've been searching for just the right Octar for four years.

So, thank you. The instrument is stunning, and just how I hoped it would be.

Review- Santa Cruz Tony Rice

Thanks to Eric and the crew at Artisan guitars for helping me connect with a Santa Cruz Tony Rice model. It sounds amazing!!

From beginning to end my experience shopping there was A+++. Look forward to the next time!

D.C./ Franklin, TN

Collings Review - Custom Collings SJ Small Jumbo

Hello Eric- Gestation period ended, tune up accomplished and a few hours playing time:

I had my eye on delivery status for this, now my, Collings SJ style guitar ever since visiting Artisan Guitars in Franklin ( a nice town to visit - great downtown and new interest in preserving their history) last Fall. I can only describe the store as a heroin shot for acoustic guitar fanatics and I think you could pick and play any instrument they stock blindfolded and probably be wowed.

Review - Maton SRS 808 Road Series

Hey artisan guitar people.

I just wanted to praise you guys for your awesome delivery service. In January I purchased a Maton SRS 808 and I think it's awesome and it came in perfect condition.

I will for sure recommend people to buy instruments from you guys.


S.B. / Chico, California

Review - Collings OM2HA Short Scale

Bill and Ellie,

I want to let you know how much I am enjoying my new OM2HSS. It is an awesome guitar that is difficult to put it down! It has wonderful tone and is perfectly suited for fingerstyle playing. And as I have come to expect from Collings, it is perfect in every detail.

Your customer service was – as always – over the top. I placed the order on Monday and the guitar arrived and Tuesday! Thanks again for a great purchasing experience – my only regret is that I was not able to pick it up in person.