Voice of the Customer

National Estralita Deluxe Cutaway - Review

Ellie, Eric, and Bill -

I thought I'd address this note to all three of you, as each of you played a roll in my purchase of the Estralita. My apologies for the delay in writing; life's provided more playing time, a very good thing!

Collings City Limits Deluxe - Customer Review

Hi Keith,

The CL made it here. Just want to say that this CL is, without a doubt, the best electric I’ve ever played or owned.

Over the past 15 years, I’ve bought and sold a couple of PRS’s, Fender Custom shop strats. (my current strat style is a Don Grosh. A keeper). Now I have my LP style in the CL. I’m just blown away. Hats to you guys for carrying such a great product!

D.T. / Westlake, TX

DR.Z Cure - Customer Review

Hello Bill and Ellie,

I wanted to give a quick review of my new Dr. Z Cure. I immediately compared it with a friend’s Dr Z Maz 18.

Product knowledge is paramount to excellent customer service!

I've been in your store twice prior to today and was impressed with the staff, inventory and layout, but I'd not purchased anything until today.

I was in there on Saturday after visiting the Amigo Guitar Show and was totally captured by the Maton Custom Shop Messiah EM100 808 Spruce/Rosewood model.

I came back today and tried every Maton cutaway model you had in stock twice and realized that the Messiah was the one.

I wish to commend you on your salesman, Keith Cypert. His manner, attentiveness and product knowledge were all excellent.

Collings OM2HA T Traditional Model - Customer Review

Dear Bill,
I received the OM2 Traditional Friday Afternoon. Opened it Saturday and once again, so professionally packed that there were no issues at all! It took me over a half an hour to get the guitar out of the new Collings case.

I was mesmerized by the case itself. The attention to detail, the latches, the quality, the lack of folds in the fabric or cover was very very impressive. It seemed the case was built around the guitar!

Collings OM2HA T Traditional Guitar

Maton 808 Satin Box

Maton Custom Shop Guitar: Review

A seasoned player shares his unsolicited first hand view of the Maton Custom Shop 808 Satin Box...

"I could go on at length about the Maton! A small bit of back story: I had a chance to speak with Adrian Legg after a performance late last year and I ventured that I was gravitating to smaller bodied guitars, although I'll never give up my '53 D28 (The Maton being smaller than either the Bourgeois or an OM).

Maton Custom Shop Guitar

National Style 1

Hi Eric,

I just wanted to let you know that the guitar arrived safely today, exactly on schedule. It is amazing! I’m delighted with it, as you can see. Thanks so much again to you and the team at Artisan. I’m hoping to come visit in person before too long!

Best wishes,

Richard

Review: Waterloo WL-14 Ladder Braced by Bill Collings

Dear Bill & Ellie, The Waterloo is everything I expected it to be -- and the sound from the ladder bracing is perfect for finger style blues and ragtime. Thanks so very much for making this happen; your incredible knowledge, professionalism, and friendliness, and the quality of the builders you represent, are why I keep coming back for all my guitar needs -- after purchasing five guitars from your shop, I continue to be amazed and appreciative at what a great experience it always turns out to be.

Artisan Guitars Review

Hi Eric,

Thank you so much for everything you did in the last few months as I bought the Weber Octar. Truly outstanding service every step of the way.

You gave me the "million dollar" service by answering every question by email and phone. I am so impressed that you went the extra steps to record the instrument for me (this made it possible for me to buy with confidence all the way from Spokane Washington!) I've been searching for just the right Octar for four years.

So, thank you. The instrument is stunning, and just how I hoped it would be.

Review- Santa Cruz Tony Rice

Thanks to Eric and the crew at Artisan guitars for helping me connect with a Santa Cruz Tony Rice model. It sounds amazing!!

From beginning to end my experience shopping there was A+++. Look forward to the next time!

D.C./ Franklin, TN