FAQ - General Policies

Insuring Your Instrument – Heritage Insurance Services

Once you've found the perfect instrument, an insurance policy is one of the first steps of loving it for many years to come

Our customers often ask us for advice when it comes to insuring such valuable instruments.  Without hesitation, we always recommend Heritage Insurance Services.  They know and understand musicians and their instruments and all of our customers have had great experiences with their insurance policy.

From the Heritage Insurance Services Website:

"Musical instruments are your passion. Protecting them is ours. We’ve been insuring fine musical instruments for over 20 years. Whether you play, collect, or own fine musical instruments – or if you sell, repair, or build them – Heritage Insurance Services can customize a comprehensive and affordable insurance policy to meet your needs. Compare our coverage and you will understand why Heritage has over 6,000 clients throughout the United States and Canada."

Coverage Highlights:

  • All Risk of Direct Physical Damage
  • No Deductible
  • Consequential Loss in Value Due to Breakage
  • Agreed Value - Your Value is Guaranteed
  • Worldwide Coverage
  • Minimal Exclusions
  • Fast and Fair Claim Service
  • Phone Quotations - Immediate Coverage
  • No Membership Fees

Contact:  Heritage Insurance Services, Inc.
1-800-289-8837
info@musicins.com • http://www.musicins.com

 insurance policy

Website Errors and Typos

Artisan Guitars does not accept liability for incorrect spelling, printing errors (including prices), incorrect manufacturer’s specifications or changes, or grammatical inaccuracies in any product included in the Artisan Guitars website. Prices subject to change without notice.

Website Errors

3 Day Approval Policy (*US purchases only)

It's important to us that you love your instrument as much as we do. For that reason we have an Approval & Return Policy in place.

It is our goal to assist you in avoiding an impetuous purchase, and help you choose the right guitar the 1st time. It starts with our team learning to understand your needs. That means us spending an extensive amount of time discussing your playing style, your music, and your current experience with instruments in your present collection.

Our crew has extensive experience in all aspects of instrument design, from string spacing to tone woods, and everything in between. Free of sales pressure, our goal is to guide you in making the right choice so you shouldn't worry about the need for a return policy.

Our "3 Day Approval Policy" period offers you a full 3 days to play your new guitar or mandolin in the comfort of your own home or studio.  (If your local weather is severely hot or cold, it might be best to wait a full 24 hours to allow the instrument to acclimate slowly from extreme temperatures. During inclement weather this trial period may be extended a full 24 hours upon request).  Amplifiers, sound systems, pickups, pedals and any electronic equipment is non-returnable.

If your purchase is not as you imagined, you should Notify us of your intent to return it within 72 hours of receipt - for a Full refund of your purchase price, Less out-bound shipping expense, and a 5% Restocking Fee.

Our conditions are simple:

Allow 7 to 10 business days to process your return, which includes sufficient time for safe shipping & inspection of the instrument, then we can refund your full purchase price, (less our shipping costs).

*Note: This policy does not apply to custom ordered instruments, international orders / purchases, or in-store purchases (which do not have a 3-day approval period and May Not Be Returned).

Approval Policy