FAQ - International

International Orders & Wire Transfers

We have clients all around the world, and we are pleased to accept international orders. 

While our shopping cart will accept credit card payments for most countries, our payment preference is Bank Wire Transfer for 1st time international purchases.  The international bank fees in most countries are modest, and this payment method is safe & secure.  Contact us by phone or email to discuss your order, and we will send you an itemized invoice, including a competitive shipping quote and bank wire instructions.  Bank wire payments usually arrive in the US within 5 business days.  You will be notified when payment has arrived, and we will promptly arrange shipping of your order that same day.

We use FedEx International exclusively for all international orders for instruments, regardless of the purchase value. You can track your shipment on the internet every step of the way.  Acting as the customs broker for your shipment, FedEx can provide safe & reliable delivery to your door.

Small items can be shipped by US Postal Service, though they can not be tracked reliably and often are delayed in shipping, depending upon the local postal service in your country & processing times to move through customs.

You will be responsible for all import duties & taxes, and will be required to make payment to FedEx at the time of delivery. FedEx will contact you when your package has cleared your local customs office. You can obtain an estimate of the duties & taxes by contacting the local customs office in your country.

All shipments are insured for the full purchase value, for your safety & security.  For this reason, we are unable to reduce the declared value of your purchase.

We pack very carefully for shipping, and shipping damage is very rare.  In the event of shipping damage, please notify us immediately.  You must retain the original box & all packing materials.  You will be provided a return authorization after we have filed a claim with the shipping company.