FAQ - Payment Options

Payment Options

Payment Options for U.S. Customers:

  • Phone Orders, we accept most credit cards (Visa, MasterCard, and Discover). We do not accept American Express.
  • Website Orders, our website accepts credit cards (as above) or PayPal.
  • We can also accept PayPal payments directly sent to our email address info@artisanguitars.com. You may prefer to use your verified PayPal account to take advantage of any promotional or deferred payment offers.
  • Your credit and personal information is secure, and is not stored in our system whether purchasing online or by phone.
  • We also accept bank issued certified checks, wire transfers, and money orders.
  • Most orders placed before 1:00 PM CST will be processed & shipped the same day. Shipping of instruments will be coordinated for specific dates based on your location, to avoid your order resting in a warehouse over a weekend.

Payment Options for International Customers:

  • 1st time purchases require payment via bank wire transfer. Payment for future purchases may be made by credit card or with a verified PayPal account. Contact us by email for bank wire instructions.
  • Instruments will be shipped via FedEx International only. Small items may be shipped via US Postal Service. Both services provide you with tracking information.
  • Website shipping calculations may be inaccurate. Please contact us for the most competitive commercial shipping rate.
  • All shipments are fully insured.
  • You will be responsible for all import duties and taxes. Unfortunately we cannot declare a reduce value to lower your duty.

90 Day Layaway Plan

  • You can purchase any New or Pre-owned instrument or amplifier in stock with an initial deposit of 25%, and take a full 90 days to complete your purchase (or you may prefer to pay it off early). There are no additional fees or interest.
  • Once your initial deposit is received, your instrument will be removed from inventory display, stored safely in its original case, and marked as Reserved on our website. Upon receipt of your final payment, we can immediately arrange shipping to you. Example payment schedule:

 Layaway Deposit =

25% of Purchase Price

1st Payment (30 days) =

25% of Purchase Price

2nd Payment (60 days) =

25% of Purchase Price

3rd Payment (90 days) =

25% of Purchase Price

 

Cancellation Policy

As we are taking the instrument ‘off the market’, your initial deposit is non-refundable should you elect to not complete your purchase. You may apply the deposit to another purchase within 30 days, after which it will be forfeited.

 

 

 

International Orders & Wire Transfers

We have clients all around the world, and we are pleased to accept international orders. 

While our shopping cart will accept credit card payments for most countries, our payment preference is Bank Wire Transfer for 1st time international purchases.  The international bank fees in most countries are modest, and this payment method is safe & secure.  Contact us by phone or email to discuss your order, and we will send you an itemized invoice, including a competitive shipping quote and bank wire instructions.  Bank wire payments usually arrive in the US within 5 business days.  You will be notified when payment has arrived, and we will promptly arrange shipping of your order that same day.

We use FedEx International exclusively for all international orders for instruments, regardless of the purchase value. You can track your shipment on the internet every step of the way.  Acting as the customs broker for your shipment, FedEx can provide safe & reliable delivery to your door.

Small items can be shipped by US Postal Service, though they can not be tracked reliably and often are delayed in shipping, depending upon the local postal service in your country & processing times to move through customs.

You will be responsible for all import duties & taxes, and will be required to make payment to FedEx at the time of delivery. FedEx will contact you when your package has cleared your local customs office. You can obtain an estimate of the duties & taxes by contacting the local customs office in your country.

All shipments are insured for the full purchase value, for your safety & security.  For this reason, we are unable to reduce the declared value of your purchase.

We pack very carefully for shipping, and shipping damage is very rare.  In the event of shipping damage, please notify us immediately.  You must retain the original box & all packing materials.  You will be provided a return authorization after we have filed a claim with the shipping company.

International