Our US shipping policy is simple, with a priority on minimizing your costs and assuring you the quickest, safest, method of delivery. Shipments on most orders over $199 to the continental US are shipped Free of Charge.
Shipments to APO / FPO for US citizens on duty in our Armed Forces, here and abroad, are shipped Free of Charge.
Orders from outside the continental US will incur shipping costs. Please note, our shipping calculator may not include all fees (such as import taxes or VAT) at the time of purchase. If you have a question about the shipping rate for an international purchase, we would be pleased to obtain a custom shipping quote for you by email.
Our Preferred Carriers
All instrument purchases will be shipped FedEx. Within the continental US, FedEx Ground shipping service is our standard method of shipping. Customers may upgrade to expedited service; please call or email us for a quote.
Small items such as picks, straps, or polish will usually be shipped via US Postal Service - Priority Mail. Purchases valued over $200 will be shipped via FedEx Ground.
International purchases will be shipped via FedEx International. While this service is more expensive than shipping by postal service, our insurance company requires the ability to track any shipment in the event of loss. FedEx provides full tracking privileges for all shipments.
You will be provided a tracking number via email the day your purchase is shipped, so that you can monitor its arrival. In most cases FedEx Ground shipments will arrive within 3 to 5 days. The time for International shipments will vary depending on customs inspection period in your country. The actual shipping time to most countries is a maximum of 5 to 7 business days.
Customs Fees & VAT
We are not responsible for any import duties or taxes that may be due upon arrival. We cannot misrepresent the value of your purchase to minimize any duties, as this invalidates any insurance claims for loss or damage.