FAQ - Shipping

Shipping Options

US Shipping

Our US shipping policy is simple, with a priority on minimizing your costs and assuring you the quickest, safest, method of delivery. Shipments on most orders over $199 to the continental US are shipped Free of Charge.

Shipments to APO / FPO for US citizens on duty in our Armed Forces, here and abroad, are shipped Free of Charge.

International Shipping

Orders from outside the continental US will incur shipping costs. Please note, our shipping calculator may not include all fees (such as import taxes or VAT) at the time of purchase. If you have a question about the shipping rate for an international purchase, we would be pleased to obtain a custom shipping quote for you by email.

Our Preferred Carriers

All instrument purchases will be shipped FedEx.  Within the continental US, FedEx Ground shipping service is our standard method of shipping.  Customers may upgrade to expedited service; please call or email us for a quote.

Small items such as picks, straps, or polish will usually be shipped via US Postal Service - Priority Mail.  Purchases valued over $200 will be shipped via FedEx Ground.

International purchases will be shipped via FedEx International.  While this service is more expensive than shipping by postal service, our insurance company requires the ability to track any shipment in the event of loss.  FedEx provides full tracking privileges for all shipments.

You will be provided a tracking number via email the day your purchase is shipped, so that you can monitor its arrival. In most cases FedEx Ground shipments will arrive within 3 to 5 days. The time for International shipments will vary depending on customs inspection period in your country.  The actual shipping time to most countries is a maximum of 5 to 7 business days.

Customs Fees & VAT

We are not responsible for any import duties or taxes that may be due upon arrival. We cannot misrepresent the value of your purchase to minimize any duties, as this invalidates any insurance claims for loss or damage.

US Shipping

How to pack your guitar for shipping, best practice!

Shipping Guitars:

We are pleased to report, we receive a lot of positive comments from customer about our shipping procedures.  While we are all worried about shipping guitars and other instruments, whether to far away places or just across town, this step by step process has served us well.

Much of what we do is just precautionary common sense, however - our experience rivals many for shipping hand-crafted instruments.  Every day we are on the receiving end of shipments coming from our builders, shipping guitars from California, Texas, Virginia, & Maine to us in Nashville.  In all types of different weather, we have seen the best and worst case scenarios from builders who ship more than 2,000 instruments per year.

Here are the procedures we have refined over the years... 

Take a look at our trade and consignment policy

We hope they will also serve you well:

- Detune the guitar to relieve tension on the neck (not "totally", because if there is no string tension the bridge pins can come loose and find themselves rolling around in the case)

- Secure all "loose items" in the case compartment (usually wadded or crunched paper stuffed on top of items works here, to prevent any case keys or items from coming loose in transit)

Shipping Guitars

- Support the headstock (both over and under) with a cushion of crumpled 40# paper (newspaper will work fine... You are trying to create a wedge shape, front and back, which will "hold or suspend" the headstock inside the case, reducing any "shock" factor)

- Wrap the headstock in tissue & / or bubble wrap (so the 40# paper won't leave any marks)

 

- Wrap the entire case inside a full size plastic bag to prevent case burn & contain the environment from temperature / humidity changes (a plastic bag this size is hard to find, so if doing this yourself, you might want to use a couple of large trash bags, the kind you use for yard work)

- Attach to the plastic bags with shipping tape, large double-folded sections of bubble wrap on the outside of the lower bout of the case (front, back, and bottom).  If you are using bubble wrap from a roll, these are usually sectioned in 12" lengths.  One 12" square double thick attached to the front & back will usually be sufficient.  Fold one double thick section in half, and tape it long ways across the bottom of the case.

- Create a "cushion" on the  floor or bottom of your box.  Crushed paper will do well here, though it needs to be crushed tightly.  Build up the corners in the bottom of the box where the case will rest, as the case is round on the bottom.

- Insert the guitar & case inside the box, while tightly packing crumpled 40# paper around the upright case until full (the idea is to totally suspend the case inside the box, away from the outer container. When done correctly, you can turn the case upside down and notice from "feel" the case has not moved and should be stable in shipping).

 

- Place "Wait 24 hours" weather warning label on top of box flap (of course we "wait" a full 8 to 24 hours on most all our instruments, summer or winter - to avoid any rapid change in temperature to the instrument).

- Mark the box with arrows "THIS END UP", on all 4 sides near the top of the box - add "FRAGILE" labels or write this visibly on the box as well.

In our experience, your best bet is to ship all instruments via FedEx (FedEx Express service costs more, but offers a higher level of package handling as well).  The final word on shipping?  Make sure you have private insurance to cover the replacement cost of you instrument - don't get caught trying to settle a claim with a shipper who will usually find fault with your packing efforts, regardless of how good they might be...  Good luck!

Temperature Warning! Why should I wait 24 hours to open my newly delivered instrument?

In order to ensure the safety of your instrument and to allow it to adjust to its new home, we issue a temperature warning for all of our shipped instruments

If you've ordered a guitar from us, you will see an important temperature warning sticker we place on all of our outgoing packages that states "Do Not Open for 24 Hours."  Depending upon the season and weather conditions, this wait time is strongly recommended due to potential changes in temperature that can occur between the shipping facility, truck and your environment.  Obviously, this change in temperature can be more pronounced at different times of the year, so it is not necessarily a firm rule, although some common sense measures should be taken before unpacking.

Temperature Warning

First... feel the outside of the shipping box.  Is it cold? Hot?  After allowing the box to acclimate to your interior climate, place your hand on a wooden table in your office or living room for comparison.  Does it feel like it is the same temperature as the shipping box?  If so, open the box and feel the case through the protective plastic bag.  Does it feel cold or hot?   Once again, compare to some wooden furniture in the same room.  If it does not feel like it is the same temperature, wait to open the case.  If the temperature feels the same, it is safe to remove the plastic and open the guitar case.  Feel the guitar itself... if it still feels warm or cold, close the case immediately and let it sit awhile longer, otherwise it is now safe to play!

Sudden changes in temperature can cause devistating damage the lacquer or varnish finish on instruments... With these common sense measures, you can be assured that your new guitar will be unpacked in the same condition that we sent it from our shop.

This is a good time to also mention, we "de-tune" most instruments prior to shipping, to reduce tension on the headstock during transit - so don't be surprised to find your new guitar has arrived out of tune.  It's just a safety precaution.  (Note: This does not apply to resonator instruments, or those with a floating bridge, such as mandolins and some archtops).