Payment Options & Policies

Payment Options for U.S. Customers:

  • Phone Orders: We accept most credit cards (Visa, MasterCard, and Discover). We do not accept American Express.
  • Website Orders, our website accepts credit cards (as above) or PayPal.
  • Your credit and personal information is secure, and is not stored in our system whether purchasing online or by phone.
  • We also accept bank issued certified checks, wire transfers, and money orders.
  • Most orders placed before 1:00 PM CST will be processed & shipped the same day. Shipping of instruments will be coordinated for specific dates based on your location, to avoid your order resting in a warehouse over a weekend.

Payment Options for International Customers:

  • 1st time purchases require payment via bank wire transfer. Payment for future purchases may be made by credit card or with a verified PayPal account. Contact us by email for bank wire instructions.
  • Instruments will be shipped via FedEx International only. Small items may be shipped via US Postal Service. Both services provide you with tracking information, and are fully insured for the purchase amount.
  • You will be responsible for all import duties and taxes.

90 Day Layaway Plan

  • You can purchase any New or Pre-owned instrument or amplifier in stock with an initial deposit of 25%, and take a full 90 days to complete your purchase (or you may prefer to pay it off early). There are no additional fees or interest.
  • Once your initial deposit is received, your instrument will be removed from inventory display, stored safely in its original case, and marked as Reserved on our website. Upon receipt of your final payment, we can immediately arrange shipping to you. Example payment schedule:

 Layaway Deposit =

25% of Purchase Price

1st Payment (30 days) =

25% of Purchase Price

2nd Payment (60 days) =

25% of Purchase Price

3rd Payment (90 days) =

25% of Purchase Price

 

Cancellation Policy

As we are taking the instrument ‘off the market’, your initial deposit is non-refundable should you elect to not complete your purchase. You may apply the deposit to another purchase within 30 days, after which it will be forfeited.

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